Increasing First-Touch Success – How Can You Train Agents the Right Way

Customer service and call center agents play a very important role in the success of your business. They are often the very first touch you have with your customers, and their interaction will set the tone for all future business. If you want to make sure your agents are making the right impression and leading… Read more »

Easy vs. Personalized – What Does the Customer Want?

For your customer service department and call center, how do you determine the level of service you provide? Do you look at the metrics and data and create a service plan that fits what each customer wants? Or do you consider what your customers want when they contact your call center to resolve issues or… Read more »

Looking for a Company that Makes a Difference? Show How You Can Help Their Culture

If you’re here, it means you want to find a job with a socially responsible company that cares about you, the community, and the planet. It’s becoming far more common today, led largely by the millennials, that companies are focused on making a difference as a key part of their mission, regardless of their core… Read more »

How Can You Build an Agile Customer Service Team?

While agile is a simple adjective to describe something that is able to move quickly and easily, there is another definition buried in corporate culture. Most often used in software development, agile refers to a method of project management intended to break down processes so they can be tackled in a quick and easy manner.… Read more »

Become the Customer Service Agent a Dallas Customer Service Manager Dreams Of

Looking for a customer service job in the Dallas area seems easy enough. There are plenty of businesses that have set up shop in the area looking for talent to fill their open positions. But not every job is the same and, more importantly, not every customer service agent is either. To land the best… Read more »

How Are Analytics Improving in Call Center Tracking?

We live in an era of big data. What does that mean for the call center industry? Analytics are becoming a big part of the success for many companies, so it’s imperative that call center managers pay special attention to them. How are analytics improving in call center tracking? Here are some of the top… Read more »

Expectations from a Recruiter – What Should You Expect as a Job Candidate?

Have you considered working with a recruiter in your career? Can they help you find a job? Can they become a resource for you and become a valued part of your network? The answers to these questions and more is most certainly yes, but it’s important you live up to your recruiter’s expectations and manage… Read more »

Want Fewer Regrets? Behaviors That Lead to Happiness

We all strive toward happiness in our lives, but that doesn’t mean we don’t make a few mistakes once in a while. If you want to live your life with fewer regrets, consider adding behaviors that help enhance happiness. There are several simple changes you can make to the way you approach your everyday life,… Read more »

How Can You Earn a Promotion in Your Call Center Job?

Everyone has ambitions beyond their current job description. You never want to feel stuck in what you’re doing day to day. If you’re working in a call center, you’re probably wondering where you can go from here, but promotions are possible. In order to prove yourself to the call center manager and get to the… Read more »

How Does the Rest of Your Career Benefit from Starting in a Call Center Job?

Are you considering a call center job? Even if your previous experience hasn’t been in a call center, there are plenty of advantages that you can gain from working in a call center environment. If you’re looking at open jobs and want to see if your skills and abilities can fit into a call center,… Read more »