Blog

Empathy – a Skill You Can Develop and Show Year Round

There is a lot of talk today about empathy. What is it and should you bring it to the table in your next job? Empathy is the ability to understand the feelings of another person. It is an important social skill that allows you to walk in someone else’s shoes and adapt your behavior to… Read more »

Ghosting – Why Are Candidates No-Showing Interviews?

We all know what ghosting is by now, but how does it apply to the job search? We often think it’s something unique to dating apps and other social media, but more companies are experiencing ghosting regularly when they begin talking with candidates. The truth is, it’s a phenomenon that’s been happening for a long… Read more »

Three Words that Lose Respect for the Manager

Management is a tough position. You need to ensure that your focus is on the success of your company or department and to do so, you’ll have to manage your team in such a way to increase productivity and engagement. But many managers fall short when it comes to motivation. Why? Sometimes it comes down… Read more »

Preparation in the Job Search – Why Your Hard Work Won’t Go Unnoticed

You’ve certainly heard the advice to prepare for your interview. You know to research the company to better understand who you’ll be meeting with and how you fit into their organization. But what else can you do to ensure you’ll be viewed as a top candidate? There are a few tips and tricks the experts… Read more »

Is Your Call Center Ready for the Digital Transformation?

Trends come and go in our culture, but the ones that have staying power really do change the world. When you’re running a call center, it’s imperative that you’re prepared for trends that will impact the way you conduct business every day. Experts have been watching the digital revolution for a while to understand how… Read more »

A Job Interview Question You Know Is Coming: “How Did You Respond to a Failure at Work?

There are lots of ways a potential employer will ask for information. They want to better understand you as a candidate, and that includes asking the hard questions. One common question is this: “How did you respond to failure at work.” They want to see how you handle yourself in difficult situations. Before you attend… Read more »

Communication Tips to Get Better Results from Your Time

No matter how you choose to approach your career, no one wants to stay in the office past closing time just to finish their regular workload. But there are some tricks to managing how you communicate with others to make sure that you can get out of work on time and can balance your career… Read more »

A Tricky Interview Question that Can Help You Lock Up the Job

A potential employer is going to ask you a lot of questions. And you need to be prepared to answer as clearly and professionally as possible. You may even ask them some questions along the way, and you really should if you weren’t already considering it. But there is one question a hiring manager may… Read more »

How Are Analytics Improving in Call Center Tracking?

We live in an era of big data. What does that mean for the call center industry? Analytics are becoming a big part of the success for many companies, so it’s imperative that call center managers pay special attention to them. How are analytics improving in call center tracking? Here are some of the top… Read more »

One Question to Ask in the Job Interview to Ensure Success

You know there are several questions you should be asking in an interview. But we want to make sure you’re adding this one to the list. “What does your ideal hire accomplish in the first month?” You can even expand this to be 90 days or a year. Why? This question will give you an… Read more »