Blog

Interview Questions You Should Ask Every Customer Service Applicant

There are so many ways you can approach an interview. For customer service professionals, there are just a few things that are essential to the job, so how can you ensure you’re asking the right questions to hire the best and brightest CSRs. One of the best tools you can have in your toolbox is… Read more »

Leverage Yourself To Stand Out At Your Next Interview

Competition for jobs is always fierce. You need much more than just a polished resume. But communicating well and making the best case for yourself as the top candidates can take you a long way. If you want to leverage your own experience and stand out at your next interview, here are some ways you… Read more »

How To Integrate Your Temp Workforce Into The Company Culture

Do your temp workers feel at home in your workplace? It can be hard for short-term employees to feel welcome, but it’s entirely up to you and your staff to create a program that can help integrate temps into your company culture. You can do this through onboarding practices designed to include contingent workers. Here… Read more »

5 Ways to Stand Out From Your Competitors

Interviewing for a job is a competition. By the time you make the cut, you’ll be vying for the open position with up to 5 people, maybe more. So how can you stand out from the pack and make the best impression with the hiring managers to warrant a callback? There are a few simple… Read more »

Don’t Scare Off Your Next Potential Hire

It’s the season for goblins and ghouls, but you don’t want to scare off potential employees this Halloween. Did you know that some of the things you’re doing in your hiring process actually cause candidates to avoid applying or completing the process? What are you guilty of doing in your practices that might be keeping… Read more »

What Do I Do If I Have Gaps in My Resume?

When the job market is volatile, many qualified candidates are experiencing job gaps that might be difficult to explain. Through no fault of your own, you may have been laid off or a company could have closed out from under you. Until very recently, new jobs were harder to find and having a gap made… Read more »

How Do You Attract Passive Job Seekers

What is a passive job seeker? They are individuals not currently looking for a job but who might consider an offer if the right opportunity presented itself. That means you have to do a little extra work sourcing them and connecting to them. Once you have made contact, you also need to provide the reasons… Read more »

5 Qualities Every Customer Service Employee Should Have

Are you looking for a customer service job? If so, do you have all the right qualities employers are looking for in customer service professionals? There is an amount of customer service in every job, but it takes someone with the right mindset to truly excel in these dedicated positions. So how can you demonstrate… Read more »

3 Tips for Using LinkedIn to Recruit Employees

Recruiting is both an art and a science and its processes are continually evolving. It wasn’t long ago that recruiters and hiring managers didn’t use the internet at all to find top local candidates. Today, there are so many online resources it’s hard to keep them all straight. You probably know that LinkedIn is considered… Read more »

Fall Into These Good Interview Habits

Have you ever wondered how to nail an interview and be sure to get that offer? Interviews can start to feel like a Sisyphean task after a while. You push the same boulder up the same hill over and over again by answering identical questions for all the potential employers. It doesn’t have to be… Read more »