How Are Analytics Improving in Call Center Tracking?

We live in an era of big data. What does that mean for the call center industry? Analytics are becoming a big part of the success for many companies, so it’s imperative that call center managers pay special attention to them. How are analytics improving in call center tracking? Here are some of the top… Read more »

How Can You Earn a Promotion in Your Call Center Job?

Everyone has ambitions beyond their current job description. You never want to feel stuck in what you’re doing day to day. If you’re working in a call center, you’re probably wondering where you can go from here, but promotions are possible. In order to prove yourself to the call center manager and get to the… Read more »

Day 1 – How to Make It Easier for Your New Employees

Just like an employee needs to make a good first impression to their new company, a company needs to make a good first impression to their new employee. How can you make the first day on the job easier for brand new staff members? If you don’t, they may quickly become dissatisfied with your organization… Read more »

What Helps Customer Service? It Starts with How You Treat Employees

We all know that good customer service is the heart of any business. Without a good relationship with returning customers or the ability to retain new customers, your company will be unable to function in the marketplace. If success ends with good customer service, where does it begin? How you treat your employees, both those… Read more »