It was the Carpenters who said that “rainy days and Mondays always get me down.” But you don’t have to spend your Sunday night dreading your next workday. Sunday evening is the perfect time to allow yourself to get back into the groove and get prepared to meet Monday with a positive attitude. Here are… Read more »
Interviewing for a job is a competition. By the time you make the cut, you’ll be vying for the open position with up to 5 people, maybe more. So how can you stand out from the pack and make the best impression with the hiring managers to warrant a callback? There are a few simple… Read more »
Are you looking for a customer service job? If so, do you have all the right qualities employers are looking for in customer service professionals? There is an amount of customer service in every job, but it takes someone with the right mindset to truly excel in these dedicated positions. So how can you demonstrate… Read more »
We all strive toward happiness in our lives, but that doesn’t mean we don’t make a few mistakes once in a while. If you want to live your life with fewer regrets, consider adding behaviors that help enhance happiness. There are several simple changes you can make to the way you approach your everyday life,… Read more »
Managing a call center is unlike any other management position. Not only do you need to ensure your staff is up to date on the latest company information and are providing quality service to callers, you also need to manage the caller experience and often daily changes in priorities or details. There are definitely call… Read more »
Maybe you’ve had your career goals written out since you were young. Or maybe you still don’t know what you want to be when you grow up, but you know you don’t want to stay in your current job forever. In many cases, the key to your growth will be that company promotion. So how… Read more »