2022 Recruitment Strategies

2020 and 2021 proved challenging years in the wake of the COVID-19 pandemic. We would have expected a variety of trends for hiring, but that all changed when companies had to shut down or transition to remote work quickly in the spring two years ago. However, many of these changes were inevitable and would have… Read more »

Is Work-From-Home Here to Stay? Should You Offer Remote Capabilities?

It’s hard to believe that many businesses have been working from home for almost two years. Some experts believed that remote work would eventually become the norm in companies, but the pandemic sped up the timeline and forced it to happen early. But work-from-home could be around a lot longer than anyone expected. So should… Read more »

Managing Your Talent Pipeline in 2022

With all of the upheaval in employment throughout 2020 and 2021, it’s no wonder companies are hoping they can take a deep breath as we turn the calendar for 2022. Managing your talent pipeline will be an essential function next year, so starting now is critical. Here are some of the most common human resources… Read more »

To Hire, or To Train – How do You Decide?

Employee retention has always been a massive part of the conversation around employment, but 2021 proved it might be the most crucial aspect. With The Great Resignation affecting companies at all levels, it’s essential to evaluate the best way to move forward. Here’s the dilemma: do you upskill your existing employees or hire new talent?… Read more »

Smart Ways to Reduce Turnover in Your Call Center

Every industry right now is facing challenges in staffing. With call centers and customer service jobs, turnover has always been a part of the business but is overwhelming in today’s market. But to change the culture of your call center is to shift the narrative and work toward creating a workplace where people are excited… Read more »

How to Inspire Your Team When Holiday Productivity Takes a Hit

It’s hard to believe the holidays are almost here again. After Thanksgiving, we all start feeling a little less interested in the office and more excited about celebrations. That means productivity can begin to take a hit this time of year, and if you’re not diligent, the entire month of December can be wasted time.… Read more »

Developing Your Team’s Future Management

Did you know the next generation of leadership is already with your company? That’s right. The talent you hire today, even in entry-level positions, can become the leaders of tomorrow. It’s up to you to start the process early so employees are prepared to take on leadership roles. So how can you mold your first-time… Read more »

Delegation Tips for Managers

As a manager, you wear a lot of hats. Because of that, it’s crucial that you learn to delegate specific tasks to others in your department. You’ve created a professional team with a variety of skill sets. You want to disseminate functions to individuals who will do great work and return it on time. So… Read more »

Does Your Company Need Sign-On Bonuses for Call Center Employees?

We’ve all seen the news and the “now hiring” signs around town. There is a big problem with companies finding talent for open positions. That’s especially true for service industry and blue-collar jobs. Customer Service has been one of the hardest-hit industries since the pandemic began. What can companies do now to entice people to come back to work? Many employers are… Read more »

Creating a Safe and Healthy Workplace Environment

Safety became a hot button issue in the workplace over the last year. While the pandemic created extreme circumstances, health and safety should always be a consideration for employers. By taking steps to create a healthy and safe workplace, you can reduce absences, improve productivity, and see more engagement from your employees. Here are a… Read more »