It was the Carpenters who said that “rainy days and Mondays always get me down.” But you don’t have to spend your Sunday night dreading your next workday. Sunday evening is the perfect time to allow yourself to get back into the groove and get prepared to meet Monday with a positive attitude. Here are… Read more »
Customer service and call center agents play a very important role in the success of your business. They are often the very first touch you have with your customers, and their interaction will set the tone for all future business. If you want to make sure your agents are making the right impression and leading… Read more »
For your customer service department and call center, how do you determine the level of service you provide? Do you look at the metrics and data and create a service plan that fits what each customer wants? Or do you consider what your customers want when they contact your call center to resolve issues or… Read more »
In business terms, a cost center is an area of business that is necessary for operations but does not add to the company’s profits. Many people lump call center teams in this category, assuming that they are essential for the company to function but the cost more money than they generate. But that isn’t true… Read more »
