8 Ideas to Bring Summer Into Your Workplace

Summertime is in full swing and the hot temperatures are causing everyone in the workplace to daydream about all the reasons they shouldn’t be at work. When everyone is thinking about summer vacation, you need to figure out ways to keep your staff engaged and happy. You can bring summer into your workplace with a… Read more »

The Secret to Keeping Your Employee Retention Rate High

The era of long-term employment at one company that ended with retirement and a gold watch is long over. More people within the workforce today will experience multiple jobs, even career changes, with many employers. So how do employers navigate this new world? How can you focus on retention and still give your employees the… Read more »

Bosses, Are You Still Keeping Up with These 4 Things?

As a manager, you’re expected to wear a lot of hats and keep up with some major trends in the marketplace. Along with your own skills and management style, you’ll want to bring other information to the table in your current job or throughout your career. What are the most important things you should be… Read more »

4 Ways Leaders Will Engage With Their Employees

Your employees shouldn’t be so unhappy at work that they’re regularly thinking about jumping ship. As the leader of your organization, it’s imperative that you spend time focusing on your employee engagement. How can you be sure that your team is happy on the job, engaged, and excited about coming to work every day? Here… Read more »

Are You Building An Effective Team?

Teamwork is the backbone of your successful operation. Distractions that affect your team’s ability to work together, and work effectively, can come from all directions. But the most important thing is to build an effective team, to begin with. How do you do that? Here are some tips to help you build an effective team… Read more »

Increasing First-Touch Success – How Can You Train Agents the Right Way

Customer service and call center agents play a very important role in the success of your business. They are often the very first touch you have with your customers, and their interaction will set the tone for all future business. If you want to make sure your agents are making the right impression and leading… Read more »

Job Seekers Are Scared – Here’s How to Make Them Comfortable

As a hiring manager, you certainly feel the stress around the process of bringing on a new employee for your open position. But, you also have you put yourself in the candidates’ shoes? Job seekers are scared, and that’s natural. So how can you make them more comfortable? Before you bring in your next set… Read more »

The Hardest Challenges of Hiring

Some aspects of hiring never change while others are as fluid as the economy and technology. Today, in 2019, what are the biggest challenges for hiring top talent in your company? If you’ve struggled to make the right hiring choices, arming yourself with the best information can help you make more informed decisions and bring… Read more »

How to Deal With Employees Who Are Underperforming

An underperforming employee isn’t the end of the world, but encouraging them to live up to their potential will be an even better scenario for your company and for their long-term career. If you have a team member who puts in only as much as they need to get through the day, but no more… Read more »

Easy vs. Personalized – What Does the Customer Want?

For your customer service department and call center, how do you determine the level of service you provide? Do you look at the metrics and data and create a service plan that fits what each customer wants? Or do you consider what your customers want when they contact your call center to resolve issues or… Read more »