How to Deal With Employees Who Are Underperforming

An underperforming employee isn’t the end of the world, but encouraging them to live up to their potential will be an even better scenario for your company and for their long-term career. If you have a team member who puts in only as much as they need to get through the day, but no more… Read more »

Easy vs. Personalized – What Does the Customer Want?

For your customer service department and call center, how do you determine the level of service you provide? Do you look at the metrics and data and create a service plan that fits what each customer wants? Or do you consider what your customers want when they contact your call center to resolve issues or… Read more »

Resume Red Flags That You Should be Aware of

Reviewing resumes is a delicate art. There are some many things to consider when you need to hire a skilled and qualified individual for your open position. And for all the reasons you consider a candidate, you also need to rule them out in some cases. What are some of the red flags that you… Read more »

Is Your Call Center Just a “Cost Center?” Here’s How to Turn That Around

In business terms, a cost center is an area of business that is necessary for operations but does not add to the company’s profits. Many people lump call center teams in this category, assuming that they are essential for the company to function but the cost more money than they generate. But that isn’t true… Read more »

Our Top Advice for Employers from 2018

Each year, we aim to provide the very best professional advice for employers throughout the Dallas area. We want to curate content that will benefit local businesses and help them hire and retain the top employees currently available. Before we kick off the new content for 2019, we wanted to take a look back at… Read more »

Onboarding Costs – Do You Know What They Really Are?

Onboarding is the act of bringing a new employee into your company. It typically involves orientation, training, personnel paperwork, and other sundry items. All of those things cost money, but do you know how much? Understanding the costs of onboarding will help you eliminate unnecessary spending, make good hiring choices from the start, and maximize… Read more »

How Can You Build an Agile Customer Service Team?

While agile is a simple adjective to describe something that is able to move quickly and easily, there is another definition buried in corporate culture. Most often used in software development, agile refers to a method of project management intended to break down processes so they can be tackled in a quick and easy manner.… Read more »

Being Empathetic to Your Team Is Better Than Just Giving Thanks

Another Thanksgiving is in the books. The turkey is done and you may have even pulled out your winter holiday decorations. But that doesn’t mean the season for gratitude has passed. Being thankful is something everyone should aspire toward all year long, especially in the workplace. Your team deserves to feel appreciated for the work… Read more »

Ghosting – Why Are Candidates No-Showing Interviews?

We all know what ghosting is by now, but how does it apply to the job search? We often think it’s something unique to dating apps and other social media, but more companies are experiencing ghosting regularly when they begin talking with candidates. The truth is, it’s a phenomenon that’s been happening for a long… Read more »

Three Words that Lose Respect for the Manager

Management is a tough position. You need to ensure that your focus is on the success of your company or department and to do so, you’ll have to manage your team in such a way to increase productivity and engagement. But many managers fall short when it comes to motivation. Why? Sometimes it comes down… Read more »