The Benefits of Cross-Training Your Staff

As our country begins to emerge from the policies put in place due to COVID-19, many businesses are finding themselves struggling with staffing shortages. The truth is, this can happen at any time for any reason. Staffing shortages can be caused by vacation time, maternity or paternity leave, or sudden and unfortunate absences. How can… Read more »

Leadership Podcasts for Managers

Podcasts have been around for a long time and have evolved. What started as simple online blogs through the Apple platform has now become a phenomenon that rivals traditional radio media. There are a ton of podcasts great for managers to brush up their skills, learn new things, and stay engaged even as we adjust… Read more »

What Does Your Job Description Really Say?

When you write a job description for an open position, it’s like the resume for the job. And just like you want the resumes from candidates to stand out, your job needs to do the same thing. When you’re creating a job posting to attract top talent, including millennials, how can you make it interesting… Read more »

Why A Recruiter is Your Best Friend

You’ve probably heard about partnering with a staffing agency to help you reach your hiring goals. Maybe you have regular short-term projects that need temporary help, or perhaps you need assistance hiring a hard to find skillset. A recruiter can be your best friend in the hiring process. Here are several reasons working with a… Read more »

The Changing Face Of Competitive Pay

One of the biggest factors in terms of hiring qualified candidates is competitive pay. Especially in a candidate-driven market like that of the Dallas Fort Worth area, companies need to understand expectations and be able to work within the current salary framework. So how can you ensure that our pay rate will be competitive when… Read more »

The War for Talent in 2020, and What it Means for Your Business

The employment market in recent years has been leaning toward candidates. Employers are finding fewer talented people with their necessary skill set, and that is increasing competition for top talent. So how can employers win the war for talent in 2020, and what does it mean for your business? Here are a few steps you… Read more »

The New Face of Resumes, What to Expect This Year

Long gone are the days when resumes were simply a bulleted laundry list of skills and abilities. Today’s job seekers are changing the way they look for jobs, so employers need to change the way they evaluate candidates. Resumes certainly aren’t dead, but they have evolved. So what tired resume practices are dying off, and… Read more »

5 Ways You Can Roll Out The Welcome Mat For Temporary Associates

It can be hard for your temporary associates to feel welcome in your company, but it’s also essential. Every employee, whether a permanent hire or a temporary associate, is a valuable member of your team and deserves to be included in all aspects of your company culture. If you want to welcome your temporary associates… Read more »

Make Your Employees More Comfortable When Asking For Feedback To Get The Results You Want

You’ve probably been told that you need to accept feedback from your employees in order to make providing feedback more effective. And this is absolutely true. No one wants to be criticized, and with an avenue to offer constructive feedback, your employees can feel more empowered in the workplace. But there is a right way… Read more »

Interview Questions You Should Ask Every Customer Service Applicant

There are so many ways you can approach an interview. For customer service professionals, there are just a few things that are essential to the job, so how can you ensure you’re asking the right questions to hire the best and brightest CSRs. One of the best tools you can have in your toolbox is… Read more »