Interview Questions You Should Ask Every Customer Service Applicant

There are so many ways you can approach an interview. For customer service professionals, there are just a few things that are essential to the job, so how can you ensure you’re asking the right questions to hire the best and brightest CSRs. One of the best tools you can have in your toolbox is… Read more »

How Do You Attract Passive Job Seekers

What is a passive job seeker? They are individuals not currently looking for a job but who might consider an offer if the right opportunity presented itself. That means you have to do a little extra work sourcing them and connecting to them. Once you have made contact, you also need to provide the reasons… Read more »

How to Keep Employee Morale High

We are in the final push for the summer. With the Labor Day holiday right around the corner and the kids back at school, now’s the time to motivate your employees to be more productive as we head into the fall and winter. If more money isn’t on the table, how can you keep your… Read more »

Five Tips on How to Be a Leader and Not Just a Boss

You may think of the words “boss” and “leader” as interchangeable. But there are differences, and they can be vast. If you want to be a better leader and not just the boss, some common characteristics stand out. What makes someone a real leader? Here are a few traits of strong leaders and how you… Read more »

Better Questions to Ask Than “Tell Me About Yourself.”

Interviewing is a complex process. It can be hard to think of the right questions to ask a candidate to ensure that you’re hiring the right person for the job. But the questions you ask should provide an opportunity to gain important insight into a candidate’s background and skillset. So, beyond “Tell me about yourself,”… Read more »

8 Ideas to Bring Summer Into Your Workplace

Summertime is in full swing and the hot temperatures are causing everyone in the workplace to daydream about all the reasons they shouldn’t be at work. When everyone is thinking about summer vacation, you need to figure out ways to keep your staff engaged and happy. You can bring summer into your workplace with a… Read more »

The Secret to Keeping Your Employee Retention Rate High

The era of long-term employment at one company that ended with retirement and a gold watch is long over. More people within the workforce today will experience multiple jobs, even career changes, with many employers. So how do employers navigate this new world? How can you focus on retention and still give your employees the… Read more »

Bosses, Are You Still Keeping Up with These 4 Things?

As a manager, you’re expected to wear a lot of hats and keep up with some major trends in the marketplace. Along with your own skills and management style, you’ll want to bring other information to the table in your current job or throughout your career. What are the most important things you should be… Read more »

4 Ways Leaders Will Engage With Their Employees

Your employees shouldn’t be so unhappy at work that they’re regularly thinking about jumping ship. As the leader of your organization, it’s imperative that you spend time focusing on your employee engagement. How can you be sure that your team is happy on the job, engaged, and excited about coming to work every day? Here… Read more »

Are You Building An Effective Team?

Teamwork is the backbone of your successful operation. Distractions that affect your team’s ability to work together, and work effectively, can come from all directions. But the most important thing is to build an effective team, to begin with. How do you do that? Here are some tips to help you build an effective team… Read more »