How Are Analytics Improving in Call Center Tracking?

We live in an era of big data. What does that mean for the call center industry? Analytics are becoming a big part of the success for many companies, so it’s imperative that call center managers pay special attention to them. How are analytics improving in call center tracking? Here are some of the top… Read more »

3 Ways to Make Your Email Messages Simpler

The professional email may be one of the most popular forms of communication in the American workplace. Whether you’re emailing your clients, your boss, or your employees, it’s important that you are able to communicate effectively and efficiently. But we’ve all received the kinds of emails that feel overly professional, provide too much information, or… Read more »

Create the Right Team Building Strategy to Increase Profits

We have certain expectations about team building. We host annual events, we try icebreakers, and we work on trust falls and ropes courses.  You may have also noticed that not everyone in your company is enthusiastic when you announce the fun and exciting activities that will help build the team. What if there are other… Read more »

Employee Reviews – How Are Glassdoor and Other Sites Affecting Your Hiring and Retention?

In the summer of 2007, a website was started to allow employees to rate their current and former employers. That site, Glassdoor, launched a revolution that provides job seekers a chance to see what it’s like to work somewhere before they even submit a resume. With such an emphasis on employee and corporate fit, it’s… Read more »

Texas Has Featured Nearly 2 Straight Years of Job Growth – What’s Hot in Dallas?

Everything is bigger in Texas, and that goes for the job market, too. Texas has had nearly two straight years of job growth throughout the various metro areas. What does this mean for Dallas job seekers and the companies that want to hire them? As other areas have continued to struggle, the cities through the… Read more »

How Can Business Analytics Help Reward the Difference Between Performance and Talent?

Data may now be the most important driving force of all industries. This is just as true for human resources as it is for the more obvious jobs, like information technology. But what does data provide for HR professionals? Did you know you can use business analytics to help reward the difference between performance and… Read more »

Working for a Dallas-Based Staffing Agency Provides Benefits You Don’t Know About

Have you thought about working with a Dallas-based staffing agency to help find your next superstar candidate? If you are considering the benefits, here’s a great place to start to understand the reasons why working with a staffing agency will be your best bet to find top talent anywhere in the greater Dallas area. Multiple… Read more »

Why Internal Leaders Succeed More than Hiring External Leaders

Do you have a leadership position open in your company? If you’re thinking about interviewing and hiring a new management employee to take a role leading others, you may want to consider other options. Have you thought about promoting from within your team? There are quite a few benefits to this strategy. Let’s take a… Read more »

Day 1 – How to Make It Easier for Your New Employees

Just like an employee needs to make a good first impression to their new company, a company needs to make a good first impression to their new employee. How can you make the first day on the job easier for brand new staff members? If you don’t, they may quickly become dissatisfied with your organization… Read more »

Overtime vs. Temporary Workers: How To Make the Right Decision for Your Team

Busy seasons and major projects happen, and that usually means it’s all hands on deck until the work is done. But should you ask your team to work overtime or should you consider bringing on temporary employees? There are a few things to evaluate before you make a decision. Here are the questions you should… Read more »