Are You Building An Effective Team?

Teamwork is the backbone of your successful operation. Distractions that affect your team’s ability to work together, and work effectively, can come from all directions. But the most important thing is to build an effective team, to begin with. How do you do that? Here are some tips to help you build an effective team… Read more »

Increasing First-Touch Success – How Can You Train Agents the Right Way

Customer service and call center agents play a very important role in the success of your business. They are often the very first touch you have with your customers, and their interaction will set the tone for all future business. If you want to make sure your agents are making the right impression and leading… Read more »

Job Seekers Are Scared – Here’s How to Make Them Comfortable

As a hiring manager, you certainly feel the stress around the process of bringing on a new employee for your open position. But, you also have you put yourself in the candidates’ shoes? Job seekers are scared, and that’s natural. So how can you make them more comfortable? Before you bring in your next set… Read more »

The Hardest Challenges of Hiring

Some aspects of hiring never change while others are as fluid as the economy and technology. Today, in 2019, what are the biggest challenges for hiring top talent in your company? If you’ve struggled to make the right hiring choices, arming yourself with the best information can help you make more informed decisions and bring… Read more »

How to Deal With Employees Who Are Underperforming

An underperforming employee isn’t the end of the world, but encouraging them to live up to their potential will be an even better scenario for your company and for their long-term career. If you have a team member who puts in only as much as they need to get through the day, but no more… Read more »

Easy vs. Personalized – What Does the Customer Want?

For your customer service department and call center, how do you determine the level of service you provide? Do you look at the metrics and data and create a service plan that fits what each customer wants? Or do you consider what your customers want when they contact your call center to resolve issues or… Read more »

Resume Red Flags That You Should be Aware of

Reviewing resumes is a delicate art. There are some many things to consider when you need to hire a skilled and qualified individual for your open position. And for all the reasons you consider a candidate, you also need to rule them out in some cases. What are some of the red flags that you… Read more »

Is Your Call Center Just a “Cost Center?” Here’s How to Turn That Around

In business terms, a cost center is an area of business that is necessary for operations but does not add to the company’s profits. Many people lump call center teams in this category, assuming that they are essential for the company to function but the cost more money than they generate. But that isn’t true… Read more »

Our Top Advice for Employers from 2018

Each year, we aim to provide the very best professional advice for employers throughout the Dallas area. We want to curate content that will benefit local businesses and help them hire and retain the top employees currently available. Before we kick off the new content for 2019, we wanted to take a look back at… Read more »

Onboarding Costs – Do You Know What They Really Are?

Onboarding is the act of bringing a new employee into your company. It typically involves orientation, training, personnel paperwork, and other sundry items. All of those things cost money, but do you know how much? Understanding the costs of onboarding will help you eliminate unnecessary spending, make good hiring choices from the start, and maximize… Read more »