Bosses, Are You Still Keeping Up with These 4 Things?

As a manager, you’re expected to wear a lot of hats and keep up with some major trends in the marketplace. Along with your own skills and management style, you’ll want to bring other information to the table in your current job or throughout your career. What are the most important things you should be… Read more »

The Interview: Why Being Yourself Is Best

Saying what you think an employer wants to hear in an interview can feel like a good idea at the time. But it may not be your best bet to landing the job of your dreams. It’s important that you feel empowered and comfortable being yourself or you may find yourself in a situation that… Read more »

4 Ways Leaders Will Engage With Their Employees

Your employees shouldn’t be so unhappy at work that they’re regularly thinking about jumping ship. As the leader of your organization, it’s imperative that you spend time focusing on your employee engagement. How can you be sure that your team is happy on the job, engaged, and excited about coming to work every day? Here… Read more »

What Can You Do to Get Your Resume Past the Scanning Software?

You may already be familiar with artificial intelligence when it comes to the smart speakers, like Alexa, in your home. Did you know that companies have been using AI for years to track applicants through resume scanning software? Your resume is scanned to determine if you’re a fit for their open position. So how do… Read more »

The Hardest Challenges of Hiring

Some aspects of hiring never change while others are as fluid as the economy and technology. Today, in 2019, what are the biggest challenges for hiring top talent in your company? If you’ve struggled to make the right hiring choices, arming yourself with the best information can help you make more informed decisions and bring… Read more »

How to Deal With Employees Who Are Underperforming

An underperforming employee isn’t the end of the world, but encouraging them to live up to their potential will be an even better scenario for your company and for their long-term career. If you have a team member who puts in only as much as they need to get through the day, but no more… Read more »

Want a New Job? No Time to Find One? These Hacks Will Help!

Whether you’re currently working a job you don’t love or you’re unemployed looking for your next opportunity, there are some job-hunting hacks that can help you find your next position. Before you spend hours digging through job boards to find just the right opportunity, there are some simple things you can do to save time… Read more »

Resume Red Flags That You Should be Aware of

Reviewing resumes is a delicate art. There are some many things to consider when you need to hire a skilled and qualified individual for your open position. And for all the reasons you consider a candidate, you also need to rule them out in some cases. What are some of the red flags that you… Read more »

How Are Analytics Improving in Call Center Tracking?

We live in an era of big data. What does that mean for the call center industry? Analytics are becoming a big part of the success for many companies, so it’s imperative that call center managers pay special attention to them. How are analytics improving in call center tracking? Here are some of the top… Read more »

5 Interview Questions YOU Should Ask the Hiring Manager in Your Next Job Interview

You certainly expect to be answering questions in your interview process. You expect the typical questions like “Where do you see yourself in 10 years?” You also may expect the oddball questions like, “if you were a car, what kind of car would you be?” But have you considered the questions that you should be… Read more »