Become the Customer Service Agent a Dallas Customer Service Manager Dreams Of

Looking for a customer service job in the Dallas area seems easy enough. There are plenty of businesses that have set up shop in the area looking for talent to fill their open positions. But not every job is the same and, more importantly, not every customer service agent is either. To land the best… Read more »

Leave Them with a “WOW” – Create a Resume that Makes a Lasting Impression with the Recruiter

Your resume is the first glimpse at who you will be as a candidate. It’s like a window that allows someone to peak in, but not see the entire home. It needs to paint just the right picture without creating a complete, detailed, and exhaustive history of your entire professional life. Developing a resume that… Read more »

Preparation in the Job Search – Why Your Hard Work Won’t Go Unnoticed

You’ve certainly heard the advice to prepare for your interview. You know to research the company to better understand who you’ll be meeting with and how you fit into their organization. But what else can you do to ensure you’ll be viewed as a top candidate? There are a few tips and tricks the experts… Read more »

Is Your Call Center Ready for the Digital Transformation?

Trends come and go in our culture, but the ones that have staying power really do change the world. When you’re running a call center, it’s imperative that you’re prepared for trends that will impact the way you conduct business every day. Experts have been watching the digital revolution for a while to understand how… Read more »

A Job Interview Question You Know Is Coming: “How Did You Respond to a Failure at Work?

There are lots of ways a potential employer will ask for information. They want to better understand you as a candidate, and that includes asking the hard questions. One common question is this: “How did you respond to failure at work.” They want to see how you handle yourself in difficult situations. Before you attend… Read more »

A Tricky Interview Question that Can Help You Lock Up the Job

A potential employer is going to ask you a lot of questions. And you need to be prepared to answer as clearly and professionally as possible. You may even ask them some questions along the way, and you really should if you weren’t already considering it. But there is one question a hiring manager may… Read more »

3 Ways to Make Your Email Messages Simpler

The professional email may be one of the most popular forms of communication in the American workplace. Whether you’re emailing your clients, your boss, or your employees, it’s important that you are able to communicate effectively and efficiently. But we’ve all received the kinds of emails that feel overly professional, provide too much information, or… Read more »

Create the Right Team Building Strategy to Increase Profits

We have certain expectations about team building. We host annual events, we try icebreakers, and we work on trust falls and ropes courses.  You may have also noticed that not everyone in your company is enthusiastic when you announce the fun and exciting activities that will help build the team. What if there are other… Read more »

When Is Temp to Hire the Right Fit for Your Career?

When you’ve been in the job market for some time, you’ve certainly come across temporary-to-hire positions through a local staffing agency. Maybe you’re concerned about the stability of these jobs or how it might impact your resume or long-term career goals. There are many reasons that considering temp to hire is a good idea. So… Read more »

Why Internal Leaders Succeed More than Hiring External Leaders

Do you have a leadership position open in your company? If you’re thinking about interviewing and hiring a new management employee to take a role leading others, you may want to consider other options. Have you thought about promoting from within your team? There are quite a few benefits to this strategy. Let’s take a… Read more »