Trends come and go in our culture, but the ones that have staying power really do change the world. When you’re running a call center, it’s imperative that you’re prepared for trends that will impact the way you conduct business every day. Experts have been watching the digital revolution for a while to understand how… Read more »
There are lots of ways a potential employer will ask for information. They want to better understand you as a candidate, and that includes asking the hard questions. One common question is this: “How did you respond to failure at work.” They want to see how you handle yourself in difficult situations. Before you attend… Read more »
No matter how you choose to approach your career, no one wants to stay in the office past closing time just to finish their regular workload. But there are some tricks to managing how you communicate with others to make sure that you can get out of work on time and can balance your career… Read more »
A potential employer is going to ask you a lot of questions. And you need to be prepared to answer as clearly and professionally as possible. You may even ask them some questions along the way, and you really should if you weren’t already considering it. But there is one question a hiring manager may… Read more »
We live in an era of big data. What does that mean for the call center industry? Analytics are becoming a big part of the success for many companies, so it’s imperative that call center managers pay special attention to them. How are analytics improving in call center tracking? Here are some of the top… Read more »
You know there are several questions you should be asking in an interview. But we want to make sure you’re adding this one to the list. “What does your ideal hire accomplish in the first month?” You can even expand this to be 90 days or a year. Why? This question will give you an… Read more »
The professional email may be one of the most popular forms of communication in the American workplace. Whether you’re emailing your clients, your boss, or your employees, it’s important that you are able to communicate effectively and efficiently. But we’ve all received the kinds of emails that feel overly professional, provide too much information, or… Read more »
The state of Texas, especially around the Dallas area, has been experiencing significant job growth over the last few years. This means many professionals are looking to relocate to the area for better opportunities and quality of life. So, what should you know if you’re thinking about moving to Texas? Before you get started, here… Read more »
We have certain expectations about team building. We host annual events, we try icebreakers, and we work on trust falls and ropes courses. You may have also noticed that not everyone in your company is enthusiastic when you announce the fun and exciting activities that will help build the team. What if there are other… Read more »
Have you considered working with a recruiter in your career? Can they help you find a job? Can they become a resource for you and become a valued part of your network? The answers to these questions and more is most certainly yes, but it’s important you live up to your recruiter’s expectations and manage… Read more »
