Is Your Call Center Ready for the Digital Transformation?

Trends come and go in our culture, but the ones that have staying power really do change the world. When you’re running a call center, it’s imperative that you’re prepared for trends that will impact the way you conduct business every day. Experts have been watching the digital revolution for a while to understand how… Read more »

A Tricky Interview Question that Can Help You Lock Up the Job

A potential employer is going to ask you a lot of questions. And you need to be prepared to answer as clearly and professionally as possible. You may even ask them some questions along the way, and you really should if you weren’t already considering it. But there is one question a hiring manager may… Read more »

How to Gain Valuable Information in the Job Interview

As a job seeker, your most important task is to gain as much information as possible while selling yourself to the hiring manager. This can be a delicate balancing act between gaining and giving information. But there are a few things you should ask or look out for that can give you valuable insight into… Read more »

Want to Try Something New in 2017? Consider Temp-to-Hire

Every year. It’s the same idea. The New Year is the perfect time to try something new and different. We make resolutions, set goals, and plan events that can help us grow. So why not try something new in 2017 and consider a temporary to hire position? What is temp-to-hire? You will work with a… Read more »