Some aspects of hiring never change while others are as fluid as the economy and technology. Today, in 2019, what are the biggest challenges for hiring top talent in your company? If you’ve struggled to make the right hiring choices, arming yourself with the best information can help you make more informed decisions and bring… Read more »
An underperforming employee isn’t the end of the world, but encouraging them to live up to their potential will be an even better scenario for your company and for their long-term career. If you have a team member who puts in only as much as they need to get through the day, but no more… Read more »
Whether you’re currently working a job you don’t love or you’re unemployed looking for your next opportunity, there are some job-hunting hacks that can help you find your next position. Before you spend hours digging through job boards to find just the right opportunity, there are some simple things you can do to save time… Read more »
Reviewing resumes is a delicate art. There are some many things to consider when you need to hire a skilled and qualified individual for your open position. And for all the reasons you consider a candidate, you also need to rule them out in some cases. What are some of the red flags that you… Read more »
We live in an era of big data. What does that mean for the call center industry? Analytics are becoming a big part of the success for many companies, so it’s imperative that call center managers pay special attention to them. How are analytics improving in call center tracking? Here are some of the top… Read more »
You certainly expect to be answering questions in your interview process. You expect the typical questions like “Where do you see yourself in 10 years?” You also may expect the oddball questions like, “if you were a car, what kind of car would you be?” But have you considered the questions that you should be… Read more »
There has been a lot of talk over the last few years about the gender pay gap. There are certainly people on both sides of the conversation, but the truth is many women in professional roles make less than their male counterparts in the exact same positions. Can there be a solution to this? And,… Read more »
You don’t have a lot of chances to make a first impression on an employer, so you need to make sure you’re paying specific attention to your cover letter. Most of the time, a formal cover letter is replaced by an email with your resume attached. This is the way the application processes have evolved… Read more »
It’s an introvert’s dream. Many people with social anxiety have embraced the online chatbot for all of their customer service needs. But is there a reason to consider chatbots versus traditional customer service representatives for your business? How do you know what is the right answer? There are a variety of reasons customers may prefer… Read more »
Every year, we work hard to bring you the best content regarding employment services, management, and hiring. In 2017, we hit on a variety of topics that are relevant to employers in the Dallas and Fort Worth areas. Before we move forward into ideas to shape 2018, let’s take a closer look at some of… Read more »
