We live in an era of big data. What does that mean for the call center industry? Analytics are becoming a big part of the success for many companies, so it’s imperative that call center managers pay special attention to them. How are analytics improving in call center tracking? Here are some of the top… Read more »
You certainly expect to be answering questions in your interview process. You expect the typical questions like “Where do you see yourself in 10 years?” You also may expect the oddball questions like, “if you were a car, what kind of car would you be?” But have you considered the questions that you should be… Read more »
There has been a lot of talk over the last few years about the gender pay gap. There are certainly people on both sides of the conversation, but the truth is many women in professional roles make less than their male counterparts in the exact same positions. Can there be a solution to this? And,… Read more »
You don’t have a lot of chances to make a first impression on an employer, so you need to make sure you’re paying specific attention to your cover letter. Most of the time, a formal cover letter is replaced by an email with your resume attached. This is the way the application processes have evolved… Read more »
It’s an introvert’s dream. Many people with social anxiety have embraced the online chatbot for all of their customer service needs. But is there a reason to consider chatbots versus traditional customer service representatives for your business? How do you know what is the right answer? There are a variety of reasons customers may prefer… Read more »
Every year, we work hard to bring you the best content regarding employment services, management, and hiring. In 2017, we hit on a variety of topics that are relevant to employers in the Dallas and Fort Worth areas. Before we move forward into ideas to shape 2018, let’s take a closer look at some of… Read more »
No matter what kind of business you’re engaging in, you expect a certain level of guarantee from a company to provide the proper service to your business. With that in mind, what can a Dallas-Area staffing agency provide you to ensure that your placement needs are being met? Before you contact a local staffing partner,… Read more »
If you’re facing the end of the year still within a job search, you may be concerned about your strategy going into 2018. Maybe there are some things you need to adjust. Or maybe you can alter some aspects to help you position yourself as the right candidate for employers. As employers wind down their… Read more »
The modern workforce is continually evolving, and now that baby boomers are looking forward to retirement, the next largest generation may be taking over some of those management roles. But are you ready for this kind of responsibility? And, if so, do you think you can manage other millennials in your office? Before you get… Read more »
Experts will tell you that, as a manager, you need to hire based on the soft skills of the candidate. But what does this mean and how exactly do you measure soft skills? Hard skills refer to the specific qualifications for the job, such as experience with certain software or years of working within one… Read more »