Fun and Effective Customer Service Training Ideas

Employee retention and satisfaction are critical factors for onboarding. But training is also about ensuring that your employees are engaged, knowledgable, and thriving in the workplace. How should you develop your customer service training program to ensure everyone on your team has the tools they need to succeed? Here are some ways you can train… Read more »

Should Your Company Consider Counter Offers?

It is a conversation that every manager dreads. Your star employee has approached you with their resignation. They have been offered another job and will be leaving in two weeks. Your mind races with the next steps. Do you find a replacement? Do you promote someone else? Or do you make the employee a counter… Read more »

How to Use Behavior Interview Questions to Assess Cultural Fit

Behavioral interviews have been a favorite technique in the recruiting world for many years. By asking questions that encourage candidates to explain how they might handle themselves in a given situation, an interviewer will be able to gauge their personality, reactions and overall fit with the company and position. How do you determine whether their… Read more »

What Happens When You Don’t Like an Employee?

There is no written rule that you have to like everyone you work with, but as a manager it is critical that you are able to look past personality differences to get the best out of performance. What happens when you don’t actually like an employee? Your first reaction could be to remove the problem… Read more »

Don’t Be Shy – Show Your Actual Production on the Resume

We have been raised in a culture where bragging is looked down upon. It has even become an issue with accepting praise when you’ve done a good job. You may respond with things like, “thanks, but I really didn’t do anything special.” But when you’re looking for a job, your ability to share your accomplishments… Read more »

4 Qualities to Find in a Great Administrative Assistant

As a manager, you know that the organizational health of your company lives and breathes by having the right administrative staff in place. They can keep everyone on track and handle all the day-to-day functions of your business when you’re concentrating on being successful. So when you’re in need of a new administrative assistant, how… Read more »

Headphones at Work Might Be Tuning You Out

Is it common courtesy or insulting to those around you? What are your thoughts on wearing headphones while you’re in the office? Certainly you don’t want to subject your co-workers to music and podcasts while everyone is trying to work, but what is wearing headphones really doing to the culture of your office? Do you… Read more »

Hot Jobs for December 2015

At CornerStone Staffing, we are dedicated to providing the best possible partnerships between our candidates and our clients. As we enter the month of December, don’t let the Holidays slow you down. We are still hiring for a variety of positions and want to match the best possible professionals to the right jobs. Before you start… Read more »

“Because I Said So” Isn’t Very Effective

Good leaders can inspire their team and encourage them to aim for the company goals. Sometimes decisions can sound difficult or challenging to your employees no matter how loyal they are to you as a manager. Approaching your team like a group of toddlers by saying “because I said so,” is the least effective ways… Read more »