Fun and Effective Customer Service Training Ideas

Employee retention and satisfaction are critical factors for onboarding. But training is also about ensuring that your employees are engaged, knowledgable, and thriving in the workplace. How should you develop your customer service training program to ensure everyone on your team has the tools they need to succeed? Here are some ways you can train… Read more »

Is Work-From-Home Here to Stay? Should You Offer Remote Capabilities?

It’s hard to believe that many businesses have been working from home for almost two years. Some experts believed that remote work would eventually become the norm in companies, but the pandemic sped up the timeline and forced it to happen early. But work-from-home could be around a lot longer than anyone expected. So should… Read more »