Smart Ways to Reduce Turnover in Your Call Center

Every industry right now is facing challenges in staffing. With call centers and customer service jobs, turnover has always been a part of the business but is overwhelming in today’s market. But to change the culture of your call center is to shift the narrative and work toward creating a workplace where people are excited… Read more »

Interview Questions to Uncover a Candidate’s Integrity

Your main goal is to determine if the candidate is a good fit for the position in an interview. One specific personality trait that will be important in the long run is their integrity. This is especially true in accounting or finance positions where someone will be dealing with facts, figures, and money. What kinds… Read more »