Smart Ways to Reduce Turnover in Your Call Center

Every industry right now is facing challenges in staffing. With call centers and customer service jobs, turnover has always been a part of the business but is overwhelming in today’s market. But to change the culture of your call center is to shift the narrative and work toward creating a workplace where people are excited… Read more »

5 Tips to Effectively Onboard Virtual Employees

2020 saw the rise of a virtual workforce. Roles that could work from home shifted, and many will continue in that way for the foreseeable future. When bringing new employees into a virtual workplace, they must have a good onboarding experience. Here are five things you can do to make your virtual employees’ experience even… Read more »

How To Lead an Effective Virtual Meeting

Meetings have always been a complicated topic. They’re both necessary and sometimes a distraction for your employees if not handled properly. But moving everything to virtual space has changed the meaning of meetings for good. Virtual business meetings require a little more creativity and finesse than their in-person counterparts. Here are a few management tips that can help you run an… Read more »