To Hire, or To Train – How do You Decide?

Employee retention has always been a massive part of the conversation around employment, but 2021 proved it might be the most crucial aspect. With The Great Resignation affecting companies at all levels, it’s essential to evaluate the best way to move forward. Here’s the dilemma: do you upskill your existing employees or hire new talent?… Read more »

Smart Ways to Reduce Turnover in Your Call Center

Every industry right now is facing challenges in staffing. With call centers and customer service jobs, turnover has always been a part of the business but is overwhelming in today’s market. But to change the culture of your call center is to shift the narrative and work toward creating a workplace where people are excited… Read more »

How to Inspire Your Team When Holiday Productivity Takes a Hit

It’s hard to believe the holidays are almost here again. After Thanksgiving, we all start feeling a little less interested in the office and more excited about celebrations. That means productivity can begin to take a hit this time of year, and if you’re not diligent, the entire month of December can be wasted time.… Read more »

Developing Your Team’s Future Management

Did you know the next generation of leadership is already with your company? That’s right. The talent you hire today, even in entry-level positions, can become the leaders of tomorrow. It’s up to you to start the process early so employees are prepared to take on leadership roles. So how can you mold your first-time… Read more »

Delegation Tips for Managers

As a manager, you wear a lot of hats. Because of that, it’s crucial that you learn to delegate specific tasks to others in your department. You’ve created a professional team with a variety of skill sets. You want to disseminate functions to individuals who will do great work and return it on time. So… Read more »

Does Your Company Need Sign-On Bonuses for Call Center Employees?

We’ve all seen the news and the “now hiring” signs around town. There is a big problem with companies finding talent for open positions. That’s especially true for service industry and blue-collar jobs. Customer Service has been one of the hardest-hit industries since the pandemic began. What can companies do now to entice people to come back to work? Many employers are… Read more »

Creating a Safe and Healthy Workplace Environment

Safety became a hot button issue in the workplace over the last year. While the pandemic created extreme circumstances, health and safety should always be a consideration for employers. By taking steps to create a healthy and safe workplace, you can reduce absences, improve productivity, and see more engagement from your employees. Here are a… Read more »

Looking For IT Workers With the Right Skills in the Tempe Area?

Anyone who has ever tried to fill even a single IT job in Tempe knows that it can be an uphill battle. Competition is fierce, and if you need someone with a very specific skill set, the talent pool can be shallow. However, if you are looking for IT workers in Tempe, there is a… Read more »

How to Be More Effective with Your Candidate Engagement

Your reputation as an employer starts long before you hire someone into your company. The entire application and interview process will inform the opinions of potential candidates, who will share those thoughts with others. The way candidates are treated during the interview process will also determine how they view your company in the future, whether… Read more »

Should Real-World Experience Be Considered Over Education?

There has long been a debate among hiring professionals over which is better: a college degree or real-world experience. And the answer is, usually, “it depends.” There are lots of occasions where a degree is necessary, but there are just as many where someone with real-world experience is just as beneficial. If you want to… Read more »