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Improve Your Customer Service Skills in IT with These 4 Tips

Any information technology job is equal parts technical skills and interpersonal skills. Throughout your IT career, you will need to interact with co-workers, managers, executives, and customers. And, in many cases, it may be interaction with customers that will be the most important part of your IT career. Do you think you need to improve… Read more »

Soft Skills – How to Determine Them in the Interview

Experts will tell you that, as a manager, you need to hire based on the soft skills of the candidate. But what does this mean and how exactly do you measure soft skills? Hard skills refer to the specific qualifications for the job, such as experience with certain software or years of working within one… Read more »

How to Turn Your Temp-to-Hire Call Center Job into a Full-Time Position

Temp-to-hire is one of the many ways companies will try out a new potential employee before deciding to hire them full time. They will work with a staffing agency to place individuals on a temporary basis and evaluate their performance during an established time period. If you’re looking for a full-time call center position, can… Read more »

Why the DFW Area Is the Best City for Jobs

In a recent article by Forbes, the Dallas area tops the list of best places to work in the U.S. But why is the DFW area the best city for jobs right now? There are plenty of reasons this city has risen to the top of the market, including overall industry, quality of life, and… Read more »

What to Give Job References After You Applied for the Job

You may know a little bit about the best way to provide references to potential employers. But do you know that you should be talking directly with your references as well? Once you’ve applied for a job, give your references a call to talk about your search and how they can best help you. If… Read more »

4 Areas Bogging Down Your IT Team

Do you feel as though your IT team isn’t as productive as it could be? Maybe you find yourself micromanaging more than you want. Or maybe you are spending more time correcting mistakes than managing at all. If you’re frustrated, it may not be your team’s fault. Consider your processes and the ways your IT… Read more »

Facebook Jobs – What Do You Need to Know for Your Job Search

You’ve probably heard that you should be using social media to help you in your job search. But how do you find jobs on these fast moving platforms? When it comes to Facebook, there are a few paths you can take to find local companies currently hiring. On the popular social media site, you can… Read more »

Why You Should Work with a Local Recruiting Firm in Dallas to Hire Top Talent

If you’ve found yourself here, it probably means you’re looking at the possibility of working with a local recruiting firm right here in the Dallas area. So, what’s the difference between a local and a national staffing agency? How do you make the right decision about staffing for your company? What services do they provide?… Read more »

3 Tips for Overcoming Shyness in a Job Interview

When you’re shy, the idea of an interview can feel terrifying. But they are an essential part of the job search, so there are some things you can do to better prepare and overcome your shyness when talking with a potential employer. Before you go into a face-to-face interview, here are some of the things… Read more »

Need to Hire Call Center Staff in Dallas Fast? Here’s What to Do!

Hiring for a call center is unlike any other industry. Often, there are periods of heavy ramping up and high call volume, and it’s essential to be prepared. So what happens if you’re under pressure to hire top call center staff in a very short amount of time? Before you go one step further, consider… Read more »