Blog

Is Your Call Center Just a “Cost Center?” Here’s How to Turn That Around

In business terms, a cost center is an area of business that is necessary for operations but does not add to the company’s profits. Many people lump call center teams in this category, assuming that they are essential for the company to function but the cost more money than they generate. But that isn’t true… Read more »

5 Motivational Podcasts to Keep You on Track in 2019

Do you listen to podcasts? These streaming radio shows, sometimes professional and sometimes amateur, gain in popularity year after year. They can be on any topic from light-hearted comedy to gritty true crime. Some are fiction, some are not. No matter what you’re looking for, you can find a podcast to enjoy. But are you… Read more »

Our Top Advice for Employers from 2018

Each year, we aim to provide the very best professional advice for employers throughout the Dallas area. We want to curate content that will benefit local businesses and help them hire and retain the top employees currently available. Before we kick off the new content for 2019, we wanted to take a look back at… Read more »

Our Top Tips for Job Seekers from 2018

Every year, we create and curate the best content for our readers. We want every job seeker in the Dallas area to be prepared and comfortable with their search. Before we kick off the content for 2019 officially, we thought we would take a look back at the top tips for job seekers from last… Read more »

Onboarding Costs – Do You Know What They Really Are?

Onboarding is the act of bringing a new employee into your company. It typically involves orientation, training, personnel paperwork, and other sundry items. All of those things cost money, but do you know how much? Understanding the costs of onboarding will help you eliminate unnecessary spending, make good hiring choices from the start, and maximize… Read more »

The Cover Letter That Gets You the Job You Want in Dallas in 2019

Did you know that a good cover letter is just as important as a resume? Before a hiring manager or recruiter even opens your resume, they’ll read the cover letter. In today’s digital world, most resumes are submitted online, so a cover letter is generally an email or attached to an application. Many job seekers… Read more »

How Can You Build an Agile Customer Service Team?

While agile is a simple adjective to describe something that is able to move quickly and easily, there is another definition buried in corporate culture. Most often used in software development, agile refers to a method of project management intended to break down processes so they can be tackled in a quick and easy manner.… Read more »

Become the Customer Service Agent a Dallas Customer Service Manager Dreams Of

Looking for a customer service job in the Dallas area seems easy enough. There are plenty of businesses that have set up shop in the area looking for talent to fill their open positions. But not every job is the same and, more importantly, not every customer service agent is either. To land the best… Read more »

Being Empathetic to Your Team Is Better Than Just Giving Thanks

Another Thanksgiving is in the books. The turkey is done and you may have even pulled out your winter holiday decorations. But that doesn’t mean the season for gratitude has passed. Being thankful is something everyone should aspire toward all year long, especially in the workplace. Your team deserves to feel appreciated for the work… Read more »

Leave Them with a “WOW” – Create a Resume that Makes a Lasting Impression with the Recruiter

Your resume is the first glimpse at who you will be as a candidate. It’s like a window that allows someone to peak in, but not see the entire home. It needs to paint just the right picture without creating a complete, detailed, and exhaustive history of your entire professional life. Developing a resume that… Read more »