Blog

The Hardest Challenges of Hiring

Some aspects of hiring never change while others are as fluid as the economy and technology. Today, in 2019, what are the biggest challenges for hiring top talent in your company? If you’ve struggled to make the right hiring choices, arming yourself with the best information can help you make more informed decisions and bring… Read more »

Top 3 Questions You Should Ask Before Getting The Job

You’ve made it to the interview. This is exciting. You want this job, so you need to impress the hiring manager with your skills and background as well as your personality to prove that you’re a good fit for their office environment. But interviewing is a two-way conversation, so it shouldn’t be entirely focused on… Read more »

How to Deal With Employees Who Are Underperforming

An underperforming employee isn’t the end of the world, but encouraging them to live up to their potential will be an even better scenario for your company and for their long-term career. If you have a team member who puts in only as much as they need to get through the day, but no more… Read more »

Want a New Job? No Time to Find One? These Hacks Will Help!

Whether you’re currently working a job you don’t love or you’re unemployed looking for your next opportunity, there are some job-hunting hacks that can help you find your next position. Before you spend hours digging through job boards to find just the right opportunity, there are some simple things you can do to save time… Read more »

Easy vs. Personalized – What Does the Customer Want?

For your customer service department and call center, how do you determine the level of service you provide? Do you look at the metrics and data and create a service plan that fits what each customer wants? Or do you consider what your customers want when they contact your call center to resolve issues or… Read more »

Looking for a Company that Makes a Difference? Show How You Can Help Their Culture

If you’re here, it means you want to find a job with a socially responsible company that cares about you, the community, and the planet. It’s becoming far more common today, led largely by the millennials, that companies are focused on making a difference as a key part of their mission, regardless of their core… Read more »

Resume Red Flags That You Should be Aware of

Reviewing resumes is a delicate art. There are some many things to consider when you need to hire a skilled and qualified individual for your open position. And for all the reasons you consider a candidate, you also need to rule them out in some cases. What are some of the red flags that you… Read more »

When is The Best Time to Get a New Job

What time of year should you be looking for a new job? Did you know that your job search can be seasonal? Companies do spend more time hiring in some seasons more than others, but how would you know where to focus your efforts. If you want to improve your job search, consider when you… Read more »

Is Your Call Center Just a “Cost Center?” Here’s How to Turn That Around

In business terms, a cost center is an area of business that is necessary for operations but does not add to the company’s profits. Many people lump call center teams in this category, assuming that they are essential for the company to function but the cost more money than they generate. But that isn’t true… Read more »

5 Motivational Podcasts to Keep You on Track in 2019

Do you listen to podcasts? These streaming radio shows, sometimes professional and sometimes amateur, gain in popularity year after year. They can be on any topic from light-hearted comedy to gritty true crime. Some are fiction, some are not. No matter what you’re looking for, you can find a podcast to enjoy. But are you… Read more »