Blog

Increasing First-Touch Success – How Can You Train Agents the Right Way

Customer service and call center agents play a very important role in the success of your business. They are often the very first touch you have with your customers, and their interaction will set the tone for all future business. If you want to make sure your agents are making the right impression and leading… Read more »

Job Interview Blues? 3 Ways to Be Excited for the Next One!

Interviewing can be hard, especially if you’ve been on the job market for a while. You feel like you have to just get through it and hope for the best. But interviewing is your chance to shine with a potential employer, and they can tell when you have the blues. Your attitude can make all… Read more »

Job Seekers Are Scared – Here’s How to Make Them Comfortable

As a hiring manager, you certainly feel the stress around the process of bringing on a new employee for your open position. But, you also have you put yourself in the candidates’ shoes? Job seekers are scared, and that’s natural. So how can you make them more comfortable? Before you bring in your next set… Read more »

Are You “Overqualified?” Turn that into an Advantage

Has anyone ever told you you’re overqualified? When you hear a recruiter or hiring manager say these words, it can strike fear into your heart. What can you do about it? When it feels like companies are looking right through you like you don’t exist, it can be frustrating. They’re concerned that you’ll get bored… Read more »

The Hardest Challenges of Hiring

Some aspects of hiring never change while others are as fluid as the economy and technology. Today, in 2019, what are the biggest challenges for hiring top talent in your company? If you’ve struggled to make the right hiring choices, arming yourself with the best information can help you make more informed decisions and bring… Read more »

Top 3 Questions You Should Ask Before Getting The Job

You’ve made it to the interview. This is exciting. You want this job, so you need to impress the hiring manager with your skills and background as well as your personality to prove that you’re a good fit for their office environment. But interviewing is a two-way conversation, so it shouldn’t be entirely focused on… Read more »

How to Deal With Employees Who Are Underperforming

An underperforming employee isn’t the end of the world, but encouraging them to live up to their potential will be an even better scenario for your company and for their long-term career. If you have a team member who puts in only as much as they need to get through the day, but no more… Read more »

Want a New Job? No Time to Find One? These Hacks Will Help!

Whether you’re currently working a job you don’t love or you’re unemployed looking for your next opportunity, there are some job-hunting hacks that can help you find your next position. Before you spend hours digging through job boards to find just the right opportunity, there are some simple things you can do to save time… Read more »

Easy vs. Personalized – What Does the Customer Want?

For your customer service department and call center, how do you determine the level of service you provide? Do you look at the metrics and data and create a service plan that fits what each customer wants? Or do you consider what your customers want when they contact your call center to resolve issues or… Read more »

Looking for a Company that Makes a Difference? Show How You Can Help Their Culture

If you’re here, it means you want to find a job with a socially responsible company that cares about you, the community, and the planet. It’s becoming far more common today, led largely by the millennials, that companies are focused on making a difference as a key part of their mission, regardless of their core… Read more »