What is the root cause of mistakes and low productivity in the workplace? Motivation is essential for a workplace to maintain quality standards. But it also affects every part of the employee experience. If employees are happy and engaged in the work they do, they’re more likely to be loyal and excited about working with… Read more »
You’re probably familiar with the concept of an exit interview. This is where you will talk with someone who has provided their notice to find out why they’re leaving the company. But many organizations are now turning the concept on its head and conducting stay interviews. What are they and why do you need them… Read more »
There are so many ways you can approach an interview. For customer service professionals, there are just a few things that are essential to the job, so how can you ensure you’re asking the right questions to hire the best and brightest CSRs. One of the best tools you can have in your toolbox is… Read more »
