Are you considering a workforce management solution for your business? If so, what should you be looking for in both a service and their software solution? Before you make a decision on the workforce management partner for your organization, it is important to ask the following questions to better understand what you and your employees need. Here are three things that you should consider before working with an agency to manage your workforce.
1. Online Services
So much is changing in the staffing industry right now. Today, companies that don’t offer online services are quickly falling behind in the marketplace. Businesses and individuals are doing almost everything on line today, so having the option to place work orders and find reports online is critical. It also makes the back office process easier by allowing employees the ability to submit time cards online and the ability for companies to get their invoices electronically. While face-to-face or over the phone contact still exists, the convenience of online communications is essential in today’s business climate.
2. Employee Access
Your employees will also want more information to be available to them. Not only should they be able to submit their time cards online, they also want details. They should be able to access their own online profile which should include start dates, pay history, and performance indicators that will help them improve their skills for future employment. This information will also help potential employers when trying to understand how to manage and motivate their team.
3. Onsite Manager
In many cases, especially if a company needs a large workforce, an onsite manager will be essential. This representative from the staffing agency will be there to help you manage the workforce needs and be a liaison between your company and the staffing agency. Sometimes performance and management issues can come up when the recruiters aren’t available to be onsite to see how individuals interact on the job. This recruiter and employee relationship can be critical for long-term success.