Have you been considering your career options lately? Today, as thousands of employees exit jobs in The Great Resignation, many skilled workers in other fields are considering alternatives. For example, service industry workers have excellent interpersonal communication skills that would work well in customer service positions. Do you think a job in customer service is right for you? Here are just ten reasons to consider a career switch and work with a job search recruitment agency to find the right position.
Use Problem Solving Skills
The core of a customer service representative is to help solve problems. Your role is to assist the customer with their concerns and ensure a positive outcome for everyone. Your previous experience puts you in a unique position to excel at customer service.
Have Job Stability
If you’re tired of irregular hours or pay, a customer service position can be a great transition. You will work a regular schedule during hours that work for your lifestyle and count on a standard salary and steady paycheck. Administrative job recruiters are always available to help you when you’re looking for a new position.
Become a Subject Matter Expert
There are customer service positions for any product or service. This gives you a unique opportunity to dive deep into the specifics of your job and become a subject matter expert to help your customers better.
Develop Transferable Skills
You already have a great skillset from your previous career. Now, you can develop more skills that will continue to help you as your career path evolves. These are called transferable skills. Customer service is a part of nearly every industry, and you can take those skills with you throughout your career.
Master Communication Channels
Customer service roles are often on the leading edge of communication tools. Some are in-person, while others rely on phone skills. However, more companies use text or chat-based communication channels, which will continue to evolve.
Work with a Diverse Team
Customer service pulls talent from all backgrounds. You will work with various people with different mindsets, and your ability to work with everyone will only help you as you progress in your career. Diversity, inclusion, and equity are becoming increasingly crucial for businesses.
Consider Remote or Hybrid Work Environments
Long before the pandemic forced businesses into remote work arrangements, many customer service positions were already work-from-home. The industry learned that connectivity wasn’t tied to an office, so it can be done anywhere as long as the team has the necessary technology.
Directly Impact Result for Your Company
Any company producing products or providing services for consumers relies on customer satisfaction. As a customer service representative, you directly ensure that customers have a good experience with the company.
Learn How to Handle Stressful Situations in a Healthy Way
As exciting as a career in customer service can be, no one ever said it was stress-free. Often, customers contact you in a state of panic or frustration, so knowing how to defuse stressful situations is imperative.
Build a Relationships with Your Administrative Staffing and Recruiting Agency
If you’re coming from another industry and considering a career in customer service, there are a few things you can do to move forward. Step one is to connect with a job search recruitment agency to help you find a position suitable for your background.
Do you think customer service is the right career move for you?
CornerStone Administrative Job Recruiters are here to help you.