Any information technology job is equal parts technical skills and interpersonal skills. Throughout your IT career, you will need to interact with co-workers, managers, executives, and customers. And, in many cases, it may be interaction with customers that will be the most important part of your IT career. Do you think you need to improve your customer service skills to advance your IT career to the next level? Here are 4 tips to get you started.
1. Learn how to relate to different personalities.
Even if you generally prefer to interact with others who share similar personality traits to you, within your IT job you will be required to get outside of your box. You can improve your customer service skills by learning how to relate to a variety of personality types.
2. Allow people to vent without taking it personally.
When a customer is complaining about an issue or persistent problem, it’s important to note that it’s never personal. Even if they devolve into insults, your job is to make sure you stay calm and deflect their behavior. Allow them to vent while not taking their statements personally and then step in and offer solutions.
3. Teach technology in plain English.
A big complaint from tech customers is that they have a hard time understanding the specifics used by the industry. The truth is, they don’t need to know all the nitty gritty details of these technologies. When explaining solutions, be sure to communicate using easy to use terminology and concepts.
4. Practice and learn from your past experiences.
The most important thing for you to know is that it’s okay to occasionally mess up as long as you are able to learn from your past mistakes. If you continue to make the same errors in customer service over and over again, that’s what will be impossible to recover from moving forward. Learn from your mistakes to ensure that you can continue to provide the best possible customer service in the future.
Work With a Top Staffing Agency in Dallas TX
Do you want to improve your information technology customer service skills? Contact CornerStone Staffing, now hiring for IT jobs in Dallas and Fort Worth TX, today!