According to the Bureau of Labor Statistics, 524 of the fatal workplace injuries in 2022 were a result of workplace violence. This is an almost 9% increase from 2021. Workplace violence can involve co-workers, strangers, customers or even family and friends, which is why no workplace is immune. However, using the OHNO approach can equip you with a strategy to keep yourself and your co-workers safe.
Observe
The first step to preventing workplace violence is being aware of suspicious behavior in both strangers and those familiar to you. Look for the following:
- Attempts at unauthorized access to your workplace or a failure to follow security procedures
- Suspicious behavior such a leaving a bag unattended, taking photographs of the building or loitering
- Loud speech, offensive language or pacing back and forth
- Any threats to harm themselves or others
Initiate a hello
If it seems safe to do so, greeting an individual at your workplace can help you understand their purpose and possibly deescalate the situation if the individual seems upset.
- Make eye contact, introduce yourself with a friendly tone, ask how they are doing and how you can assist them.
- Offer to take them where they need to go, whether that’s the front desk to sign in or to a verified appointment.
Navigate the risk
After observing the individual in question and greeting them, it’s time to determine if they are indeed suspicious and pose a risk to your workplace. Ask yourself:
- Do they have a legitimate reason to be at your workplace?
- Are they acting suspiciously, irritated or detached?
- Is the individual asking specific questions about employees and their schedules and locations?
- Do you feel threatened by this individual?
Obtain help
Follow your company security procedures for reporting suspicious behavior, an intruder or dangerous individual and do not hesitate to seek assistance from others. To help you report behavior, focus on the facts such as what happened, who did it, where it happened and other observable details. Call 911 immediately if you or anyone else is in danger.
