Have you been struggling to find your next customer service position? While this job title is common, there is also a lot of competition for the roles available. It is important that you stand out from the crowd and position yourself as the right solution to the hiring manager’s needs. What can you do to improve your chances of getting hired after your next customer service interview? Let’s take a closer look.
Share the experiences where you directly helped someone.
When a company is looking to hire a customer service rep, they need someone who can solve a problem. Either they have too few reps that customers aren’t getting the attention they deserve or they have unqualified reps who are unable to keep up with the needs of customers. Without throwing any individual under the bus, demonstrate how you have directly helped people you’ve worked with in your customer service experience.
Offer a great reference who supports you as a customer service rep.
Never underestimate the power of a good reference in your back pocket. And, specifically, you’ll want the name and contact information of someone who can speak about your success as a customer service representative. Often, the HR department of your previous company won’t cut it. Talk to former co-workers or managers with whom you have a positive relationship. Ask them to be your character reference.
Know how to use an online messaging system.
What was once an exclusively telephone-based industry is quickly evolving. More and more companies are offering text-based consultations to help customers. And many customers love it, whether it is because they have telephone anxiety or they don’t have time to wait on hold. Demonstrating that you know how to use an online messenger system or chat bot can make the difference in a competitive market.
Demonstrate how you think on your feet and provide great answers.
Ninety-nine percent of customer service is the ability to think on your feet when confronted with people who may be less than happy with your company, products, or services. If you can demonstrate how you provide great answers quickly and are able to satisfy the needs of the customer, you’ve shown your worth in spades. Tell the story of your experience and engage the interviewer. Make them interested in working with you.
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If you are looking for your next job, contact CornerStone Staffing today to work with a top staffing agency in Dallas!
