Call Center Representative Profile | Dallas TX

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You’ve probably noticed several postings lately for call center representatives in the greater Dallas area. As technology and businesses move into this part of Texas, support positions follow quickly. Call center representatives have a vital role in many organizations. If you’re considering pursuing a job as a call center rep, here are some things you may want to know as you apply for open positions.

A Day in the Life

Customer service over the phone is very different than those who provide the same services in person. A call center rep may work directly for the company or may work in an outsourced company that provides these phone services for their customers. A call center representative is likely to have a quota of calls they need to meet in a day, so they need to learn to be efficient. In short, a call center rep answers phone calls from customers, solves their problems, and moves on to the next call.

Necessary Background

For the most part a call center representative does not need specific hard skills to be able to perform the job. Soft skills are far more important for someone to be successful in this kind of environment. A lot of incoming calls will be from frustrated customers, so patience and a calm demeanor will really help. The last thing a company wants is a call center representative getting into an argument with a customer.  A call center rep should also be a good listener and be able to understand that anger or frustration on the part of the caller isn’t personal. Basic computer literacy, communications skills, problem-solving skills, and a good attitude are the essentials.

Salary Expectations

According to Salary.com the median income for an entry-level call center representative is around $29,000 annually. This is just under $14 an hour. However, many people may start closer to $12 an hour and be able to expect an increase after their introductory period if they are performing to the client’s satisfaction. There are multiple levels of call center representatives and each pays slightly more than the previous position.

Career Progression

If you’re interested in staying in the call center industry, the general progression for a career will be to work your way up to a supervisor and then a manager. However, call center roles are an excellent return on investment, even if you’re considering a different career long term. Many people chose to enter these roles while they’re attending school or working on finding a job in their own industry. The communications and customer service skills that you learn can be applied in a variety of careers.

If you are looking for a change in your career, our talented recruiters are here for you. Contact CornerStone Staffing for call center jobs in Dallas and other jobs in Texas.

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