Gamification is here to stay. So should you be thinking about it for your business? Turning anything into a game will increase participation and engagement, so why not put it to the test in your customer service training program? The gamification phenomenon is all around us, and we may not even notice it most of… Read more »
It’s an introvert’s dream. Many people with social anxiety have embraced the online chatbot for all of their customer service needs. But is there a reason to consider chatbots versus traditional customer service representatives for your business? How do you know what is the right answer? There are a variety of reasons customers may prefer… Read more »
Temp-to-hire is one of the many ways companies will try out a new potential employee before deciding to hire them full time. They will work with a staffing agency to place individuals on a temporary basis and evaluate their performance during an established time period. If you’re looking for a full-time call center position, can… Read more »
In a recent article by Forbes, the Dallas area tops the list of best places to work in the U.S. But why is the DFW area the best city for jobs right now? There are plenty of reasons this city has risen to the top of the market, including overall industry, quality of life, and… Read more »
