Gamification Will Help the Training of Your Customer Service Reps

Gamification is here to stay. So should you be thinking about it for your business? Turning anything into a game will increase participation and engagement, so why not put it to the test in your customer service training program? The gamification phenomenon is all around us, and we may not even notice it most of… Read more »

Customer Service Reps vs. Chatbots – What Is Right for Your Company?

It’s an introvert’s dream. Many people with social anxiety have embraced the online chatbot for all of their customer service needs. But is there a reason to consider chatbots versus traditional customer service representatives for your business? How do you know what is the right answer? There are a variety of reasons customers may prefer… Read more »

What Types of Guarantees Can a Dallas-Area Staffing Agency Give Your Company?

No matter what kind of business you’re engaging in, you expect a certain level of guarantee from a company to provide the proper service to your business. With that in mind, what can a Dallas-Area staffing agency provide you to ensure that your placement needs are being met? Before you contact a local staffing partner,… Read more »

Improve Your Customer Service Skills in IT with These 4 Tips

Any information technology job is equal parts technical skills and interpersonal skills. Throughout your IT career, you will need to interact with co-workers, managers, executives, and customers. And, in many cases, it may be interaction with customers that will be the most important part of your IT career. Do you think you need to improve… Read more »

Recruiter Ready Resume Advice

With so much advice coming from so many directions how exactly do you know if your resume is ready for prime time? If you’re looking for your next job opportunity and think your current resume might be holding you back, here are three simple steps that can greatly improve your resume. Stay focused on the… Read more »