While agile is a simple adjective to describe something that is able to move quickly and easily, there is another definition buried in corporate culture. Most often used in software development, agile refers to a method of project management intended to break down processes so they can be tackled in a quick and easy manner.… Read more »
Looking for a customer service job in the Dallas area seems easy enough. There are plenty of businesses that have set up shop in the area looking for talent to fill their open positions. But not every job is the same and, more importantly, not every customer service agent is either. To land the best… Read more »
Your resume is the first glimpse at who you will be as a candidate. It’s like a window that allows someone to peak in, but not see the entire home. It needs to paint just the right picture without creating a complete, detailed, and exhaustive history of your entire professional life. Developing a resume that… Read more »
We live in an era of big data. What does that mean for the call center industry? Analytics are becoming a big part of the success for many companies, so it’s imperative that call center managers pay special attention to them. How are analytics improving in call center tracking? Here are some of the top… Read more »
Everyone has ambitions beyond their current job description. You never want to feel stuck in what you’re doing day to day. If you’re working in a call center, you’re probably wondering where you can go from here, but promotions are possible. In order to prove yourself to the call center manager and get to the… Read more »
Just like an employee needs to make a good first impression to their new company, a company needs to make a good first impression to their new employee. How can you make the first day on the job easier for brand new staff members? If you don’t, they may quickly become dissatisfied with your organization… Read more »
We all know that good customer service is the heart of any business. Without a good relationship with returning customers or the ability to retain new customers, your company will be unable to function in the marketplace. If success ends with good customer service, where does it begin? How you treat your employees, both those… Read more »
