Need to Hire Call Center Staff in Dallas Fast? Here’s What to Do!

Hiring for a call center is unlike any other industry. Often, there are periods of heavy ramping up and high call volume, and it’s essential to be prepared. So what happens if you’re under pressure to hire top call center staff in a very short amount of time? Before you go one step further, consider… Read more »

How to Be a Great Call Center Manager

Managing a call center is unlike any other management position. Not only do you need to ensure your staff is up to date on the latest company information and are providing quality service to callers, you also need to manage the caller experience and often daily changes in priorities or details. There are definitely call… Read more »