Did you know that a good cover letter is just as important as a resume? Before a hiring manager or recruiter even opens your resume, they’ll read the cover letter. In today’s digital world, most resumes are submitted online, so a cover letter is generally an email or attached to an application. Many job seekers… Read more »
While agile is a simple adjective to describe something that is able to move quickly and easily, there is another definition buried in corporate culture. Most often used in software development, agile refers to a method of project management intended to break down processes so they can be tackled in a quick and easy manner.… Read more »
Looking for a customer service job in the Dallas area seems easy enough. There are plenty of businesses that have set up shop in the area looking for talent to fill their open positions. But not every job is the same and, more importantly, not every customer service agent is either. To land the best… Read more »
Another Thanksgiving is in the books. The turkey is done and you may have even pulled out your winter holiday decorations. But that doesn’t mean the season for gratitude has passed. Being thankful is something everyone should aspire toward all year long, especially in the workplace. Your team deserves to feel appreciated for the work… Read more »
Your resume is the first glimpse at who you will be as a candidate. It’s like a window that allows someone to peak in, but not see the entire home. It needs to paint just the right picture without creating a complete, detailed, and exhaustive history of your entire professional life. Developing a resume that… Read more »
There is a lot of talk today about empathy. What is it and should you bring it to the table in your next job? Empathy is the ability to understand the feelings of another person. It is an important social skill that allows you to walk in someone else’s shoes and adapt your behavior to… Read more »
We all know what ghosting is by now, but how does it apply to the job search? We often think it’s something unique to dating apps and other social media, but more companies are experiencing ghosting regularly when they begin talking with candidates. The truth is, it’s a phenomenon that’s been happening for a long… Read more »
Management is a tough position. You need to ensure that your focus is on the success of your company or department and to do so, you’ll have to manage your team in such a way to increase productivity and engagement. But many managers fall short when it comes to motivation. Why? Sometimes it comes down… Read more »
You’ve certainly heard the advice to prepare for your interview. You know to research the company to better understand who you’ll be meeting with and how you fit into their organization. But what else can you do to ensure you’ll be viewed as a top candidate? There are a few tips and tricks the experts… Read more »
Trends come and go in our culture, but the ones that have staying power really do change the world. When you’re running a call center, it’s imperative that you’re prepared for trends that will impact the way you conduct business every day. Experts have been watching the digital revolution for a while to understand how… Read more »
