You may already be familiar with artificial intelligence when it comes to the smart speakers, like Alexa, in your home. Did you know that companies have been using AI for years to track applicants through resume scanning software? Your resume is scanned to determine if you’re a fit for their open position. So how do… Read more »
Customer service and call center agents play a very important role in the success of your business. They are often the very first touch you have with your customers, and their interaction will set the tone for all future business. If you want to make sure your agents are making the right impression and leading… Read more »
Interviewing can be hard, especially if you’ve been on the job market for a while. You feel like you have to just get through it and hope for the best. But interviewing is your chance to shine with a potential employer, and they can tell when you have the blues. Your attitude can make all… Read more »
As a hiring manager, you certainly feel the stress around the process of bringing on a new employee for your open position. But, you also have you put yourself in the candidates’ shoes? Job seekers are scared, and that’s natural. So how can you make them more comfortable? Before you bring in your next set… Read more »
Has anyone ever told you you’re overqualified? When you hear a recruiter or hiring manager say these words, it can strike fear into your heart. What can you do about it? When it feels like companies are looking right through you like you don’t exist, it can be frustrating. They’re concerned that you’ll get bored… Read more »
Some aspects of hiring never change while others are as fluid as the economy and technology. Today, in 2019, what are the biggest challenges for hiring top talent in your company? If you’ve struggled to make the right hiring choices, arming yourself with the best information can help you make more informed decisions and bring… Read more »
You’ve made it to the interview. This is exciting. You want this job, so you need to impress the hiring manager with your skills and background as well as your personality to prove that you’re a good fit for their office environment. But interviewing is a two-way conversation, so it shouldn’t be entirely focused on… Read more »
An underperforming employee isn’t the end of the world, but encouraging them to live up to their potential will be an even better scenario for your company and for their long-term career. If you have a team member who puts in only as much as they need to get through the day, but no more… Read more »
